General Questions

1) What is the cost of using this site?
2) Can the software be installed on my company's servers?
3) How can we be contacted?
4) Which browsers are supported?

General Functionality

5) Can multiple users work on the same project plan at the same time?
6) Do you provide task percent-complete tracking?
7) Are project plans viewable by everyone?
8) How can I improve screen refresh performance when working on a large project plan?

File Export

9) Can a project plan be exported to a local file?
10) When using Microsoft Internet Explorer, why does Excel not let me rename the worksheet tab?

Program Office Functionality

11) What is a program office?
12) I have added a new project. Why can't I modify it?
13) Do you support vacation/non-project days?
14) Can users have different access rights?.
15) Why are some users unable to see project cost figures?

Project Planning Functionality

16) When I add a task, why does it not show up on the Gantt chart or have a cost?

General Questions

1) What is the cost of using this site? [Top]
You may register and use the site with no charge. We also offer premium registration which provides additional benefits. In addition, you may also license the full software in a self host/self support mode. Please see here for more information.

2) Can the software be installed on my company's servers? [Top]
Yes, the software can be purchased, downloaded and installed on your own servers. For additional information, please see here.

3) How can we be contacted? [Top]
For questions, comments, support, feedback or suggestions, please contact us at:

4) Which browsers are supported? [Top]
We recommend Microsoft IE and Mozilla Firefox. The site should also be compatible with Opera.

General Functionality

5) Can multiple users work on the same project plan at the same time? [Top]
Yes. Users working from multiple remote locations will see each others changes at each screen refresh. This is ideal for distributed project teams and for corporations partnering on projects.

6) Do you provide task percent-complete tracking? [Top]
Yes. You can enter data for each assignment: Percentage complete and effort expended to date. The analysis worksheet will project expected project completion dates and costs.

7) Are project plans viewable by everyone? [Top]
Only users within your program office can view your program office and the projects within the program office. Project access can be further restricted to a subset of users.

8) How can I improve screen refresh performance when working on a large project plan? [Top]
Use the page anchor icon on the left side of the display. This will create a push-pin on a task or resource. Only those items that are part of the anchored item will be displayed on your browser. Performance and usability will dramatically increase. You can also hide columns that you are not currently viewing; this will also speed up page display. Please see here for more detailed information.

File Export

9) Can a project plan be exported to a local file? [Top]
Yes. You can export a project plan and analysis data to a CSV (comma separated values) file which can then be imported into a spreadsheet program such as Microsoft Excel. From your project home page, simply select the "Export" or "Analysis" link, setup the view that you wish to export and then select the "export current view to csv file" link.

10) When using Microsoft Internet Explorer, why does Excel not let me rename the worksheet tab? [Top]
When you export to a CSV file, your browser will prompt you to either open the file or save the file. If you select to open the file, Excel will be launched on a temporary file and this causes Excel to get confused about the name of the worksheet tab and it then will not let you rename it. Therefore, when using Internet Explorer, we recommend that you first save the file and then open the file using your worksheet application or a file browser.

Program Office Functionality

11) What is a program office? [Top]
When you register, you are assigned your own program office. Within your program office you may create multiple, independent projects; each project will have its own project plan, resources and tasks.

12) I have added a new project. Why can't I modify it? [Top]
By default, the project team will only have read access to new projects. You must add update access to all users that need to modify a project. This also applies to the program office administrator.

13) Do you support vacation/non-project days? [Top]
Yes. Vacation days can be customized. They can be set to apply to the whole program office and all the projects within a program office. They can also be set to be project specific. See "Program Office | Vacation Days".

14) Can users have different access rights?. [Top]
Yes. Users can be granted access on a per-project basis. All users have read access to the program office. In addition, users can be granted update access on a per-project basis; this allows a user to modify a project plan.

15) Why are some users unable to see project cost figures? [Top]
Project cost figures cannot be seen by users that do not have access setup to view project costs. The administrator can add these access rights from the user administration screen. See "Program Office | User Admin".

Project Planning Functionality

16) When I add a task, why does it not show up on the Gantt chart or have a cost? [Top]
A task must have at least one resource assigned (with a duration) before it shows up on the Gantt chart or before it contributes to the project cost.